About original questions :Q: Whether the phone and accessories are original or not ?A: All the phones and accessories in our store is 100% original ,thanks for your support .About unlock factory :Q: Is the phone unlocked ?A: All the phones in our store is 100% original factory unlocked .About checking before dispatchQ: Will you test the phone before you send it out ?A: We have a series of testing before we send out the products .We will make sure the phone will be in perfect condition when it arrives .About warranty:Q: Does your phone have warranty ? How long is it ?A: All the phones in our store have 12 months warranty in China .About phone quality:Q: What and how can I do to get help if there is some problem of the phone ?A: You can contact us via TradeManager or leave message in your order so we can help you . We will try our best to help you and solve your problem .About logistics and transportation:Q: When will the order be sentA:The order will be sent within 24 hours after it is generated (excluding weekends).Q: How to track the order?A: Pls check this link:(1)global.cainiao.com/index.htm (Please copy the URL to the browser address bar)(2)www.17track.net/en (Please copy the URL to the browser address bar)About customs :Q:Do buyers need to pay customs duties?A:we will make declaration per our experience. We are not sure whether you need to pay the custom duty because of the different policies in different countries. So you may need pay the custom duty when you receive the parcel,pls understand. We won't bear the customs taxes. The cost of return or lost parcel would be on customer due to reject customs clearance. If you have special requests, please contact us.
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